Privacy Policy

When you place an order, we collect the personal information needed to fulfil it — including your name, delivery address, email address, and phone number. For customised orders, we also collect embroidery or personalisation details you provide.

When you browse our store, we automatically receive basic technical information such as your IP address, browser type, and device — this helps us understand how our website is used and improve your experience.

If you contact us via email or WhatsApp, we retain that conversation to help resolve your query.

We use your information only for purposes directly related to your order and our services:

• To process and fulfil your order, including embroidery and customisation
• To send order confirmations, shipping updates, and tracking details
• To respond to queries, complaints, or return requests
• To improve our website, products, and customer experience

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

By placing an order or submitting your details, you consent to us collecting and using your information for that specific purpose. If we wish to use your information for any secondary reason (such as promotional emails), we will ask for your explicit consent separately.

You can withdraw your consent at any time by emailing us at contact@uwears.store. We will stop contacting you promptly, though this does not affect any processing already completed.

All payments on uwears.store are processed by Razorpay and Cashfree — trusted, PCI-DSS compliant payment gateways used across India. We do not store any card details on our servers — your payment information is encrypted and handled entirely by these gateways.

For their own privacy practices, visit razorpay.com or cashfree.com.

We use a small number of trusted third-party services to operate our store — including Shopify (our e-commerce platform), Razorpay and Cashfree (payments), and courier partners for delivery. These providers access only the information necessary to perform their services and are not permitted to use it for any other purpose.

When you leave our website through a link, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party websites you visit.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. Our website is hosted on Shopify’s secure infrastructure, and all data transmission is encrypted via SSL.

No system can guarantee 100% security, but we are committed to following industry best practices to keep your data safe.

Our website uses cookies to maintain your session (e.g., keeping your cart active while you browse). We do not use cookies to track you across other websites or build advertising profiles.

You can disable cookies in your browser settings, but some features of the website (such as the cart) may not function correctly as a result.

We will not share your personal information with any third party except in the following circumstances:

• When required by law or a lawful request from a government authority
• To our courier and logistics partners, solely for delivery purposes
• To our payment processors (Razorpay / Cashfree), for transaction processing
• If Uwears® is acquired or merged, your information may transfer to the new entity, who will be bound by this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically.

Continued use of our website after changes are posted constitutes your acceptance of the updated policy.