Uwears® — Store Policies
Returns, Refunds & Exchange Policy
We want you to love what you ordered. Here’s everything you need to know about returns, refunds, and exchanges.
20-Day Self-Return Window
Unused & unwashed items with tags attached
No Returns on Embroidered Items
Customised & embroidered orders are final
Customer Bears Self-Return Shipping
Courier charges are at the customer’s expense
⚠️ Important — Non-Returnable Items
- Embroidered items cannot be returned or exchanged under any circumstances.
- Pants from an embroidered set are also non-returnable, as we produce and sell only in complete sets.
- Items tagged as Final Sale are non-refundable and non-exchangeable.
Returns
Products can be returned within 20 days of delivery, provided they are unused, unwashed, with all original tags still attached, and in the condition you received them.
We reserve the right to refuse returns on worn or damaged merchandise.
To initiate a return, log in to your Uwears account using your registered email and apply through the Orders History section at account.uwears.store.
Refunds
Once your returned item is received and passes our quality check, the product amount will be refunded to your original payment method.
Shipping charges are non-refundable. The refund timeline depends on your payment provider after we initiate it.
Exchange
Direct exchange is not recommended as it significantly increases delivery time — the item has to travel back to us and a replacement has to be reshipped.
Instead, we suggest: return the item for a refund and place a new order simultaneously. This is faster and ensures you get the right item sooner.
Order Cancellations
Cancellations are not possible once an order is placed, as orders are processed immediately after placement.
If you need a different size or product, please wait to receive the item and then initiate a return for a refund.
Package Delivered but Not Received?
If your tracking shows delivered but you haven’t received the package, email us at contact@uwears.store within 24 hours of the delivery notification.
We will raise an investigation with our delivery partner. Please note that resolution may take up to 6 weeks depending on the courier’s process.
Need help with an order?
Initiate a return from your account or reach out to us directly.
